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Frequently Asked Questions
What is the return policy?
We want you to be fully satisfied with your purchase. If something isn’t right, you can request a return or exchange within 30 days of receiving your order. Items must be in their original condition and packaging. For details, please contact our support team before sending back your product.
How long does shipping take?
Our average delivery time is 7–12 business days, depending on your location and local courier services. Orders are processed within 1–3 business days, and you’ll receive tracking information by email as soon as your package ships.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can check the status of your delivery anytime using that link.
Where are your products shipped from?
We work with a network of trusted global fulfillment partners. Depending on your location and product availability, your order may ship from warehouses in North America, Europe, or Asia. This allows us to deliver efficiently while keeping costs fair.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available in your country.
Is my payment information secure?
Absolutely. All payments are processed through encrypted and secure checkout systems. We never store or have access to your card details.
Can I cancel or change my order after purchase?
If your order hasn’t been processed yet, we can usually cancel or modify it. Please contact us as quickly as possible. Once the order is shipped, we won’t be able to make changes.
What if my item arrives damaged or defective?
If your item arrives damaged or not working properly, please contact us within 7 days of delivery with photos/videos. We’ll arrange a replacement or refund according to your preference.
Do you provide a warranty?
Yes — all our products come with a 3-month limited warranty covering manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
Are your products compatible with my device?
Earbuds work with all Bluetooth-enabled devices (iOS, Android, Windows).
MagSafe Charger & Camera Grip are designed for iPhone 12/13/14/15 series but can also work with other devices using a magnetic ring accessory.
3-in-1 Cleaning Pen is safe for AirPods, earbuds, cases, and most small electronics.
How can I contact customer support?
You can reach us anytime through the CONTACT pageon our website, or via email at info@aqplebeam.com. Our team typically responds within 24–48 hours.
